Refund policy

# Return & Refund Policy

### Our Commitment
At SortlyHub, your satisfaction is our top priority. If something isn't right with your order, we are here to make it right as quickly as possible.

### Eligibility & Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund. To be eligible, the device must be in the same condition you received it.

We accept refund or replacement requests for items that are:
* Damaged or defective upon arrival
* Incorrect item sent
* Lost in transit (confirmed by tracking data)

### How to Initiate a Return or Refund
To start a process, please contact our support team at support@sortlyhub.com with the following details:
1. Your Order Number
2. A brief description of the issue
3. A clear photo of the item (if it is damaged, defective, or incorrect)

Our team will respond within 1–2 business days.

### Return Shipping

You have 30 days from delivery to change your mind.

In most cases we won't ask you to ship the device back. Return
postage on an item this size usually costs more than it's worth to
either of us, so we'd rather just refund you. Email
support@sortlyhub.com with your order number and a line about what
went wrong, and we'll process the refund to your original payment
method within 5 business days.

If the device arrived damaged or faulty, a photo helps us fix the
problem upstream — but it isn't a condition of the refund.

### Non-Eligible Items
We are unable to offer refunds or cancellations for:
* Incorrect delivery address provided by the customer at checkout
* Delays caused by standard customs clearance procedures or local postal carrier bottlenecks

Waranty

The device is covered for 12 months from the date of delivery
against manufacturing defects — motor failure, battery failure,
or charging faults that appear under normal use.

Email support@sortlyhub.com with your order number and a short
description. A photo or short video of the problem helps. If the
fault is covered, we'll send a replacement at no cost to you.

The warranty does not cover physical damage, water damage beyond
normal cleaning, or wear to the chrome surface from regular use.

### Need Assistance?
We are always here to help you. If you have any questions regarding your shipment or return status, reach us anytime at support@sortlyhub.com.